1. Acceptance of Terms
By accessing and using the ShineGrid website located at www.shinegrid.cc (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service apply to all visitors, users, and others who access or use the Service. Your access to and use of our Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
ShineGrid provides web development, design, and digital marketing services. The Service includes, but is not limited to:
- Web design and development services
- Digital marketing consultation
- E-commerce solutions
- Content management systems
- Website maintenance and support
- Search engine optimization
- Social media management
3. User Accounts and Registration
To access certain features of the Service, you may be required to register for an account. When you register for an account, you must provide accurate, complete, and current information. You are responsible for safeguarding the password and for all activities that occur under your account.
Account Responsibilities
- You must notify us immediately of any unauthorized use of your account
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to accept responsibility for all activities under your account
- You must be at least 18 years old to create an account
4. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of ShineGrid and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
User Content
You retain ownership of content you submit to our Service. By submitting content, you grant us a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content.
Our Content
All content, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of ShineGrid or its content suppliers and is protected by copyright and other intellectual property laws.
5. Acceptable Use Policy
You agree not to use the Service to:
Prohibited Activities
- Violate any applicable laws or regulations
- Infringe upon or violate our intellectual property rights or the intellectual property rights of others
- Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- Submit false or misleading information
- Upload or transmit viruses or any other type of malicious code
- Spam, phish, pharm, pretext, spider, crawl, or scrape
Content Guidelines
- Content must be legal, accurate, and not misleading
- No content that promotes illegal activities
- Respect intellectual property rights of others
- No hate speech, violence, or discriminatory content
- Maintain professional standards in all communications
6. Payment Terms
Payment terms for our services are as follows:
Payment Conditions
- All fees are non-refundable unless otherwise specified in writing
- Payment is due according to the schedule specified in your service agreement
- Late payments may incur additional charges as outlined in your contract
- We reserve the right to suspend services for non-payment
- All prices are subject to change with 30 days' written notice
Unless otherwise agreed in writing, our standard payment terms are 50% deposit upon project initiation and 50% upon project completion.
7. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Service Availability
While we strive to provide continuous service, we cannot guarantee that our website will be available at all times. We may experience hardware, software, or other problems and need to perform routine maintenance, which may result in service interruptions, delays, or errors.
Service Level Commitment
We aim to maintain 99.5% uptime for our services. Planned maintenance will be scheduled during off-peak hours and announced in advance when possible.
Maintenance Windows
Scheduled maintenance will be performed during designated maintenance windows, typically on weekends or during off-peak hours. We will provide advance notice of maintenance activities when possible.
9. Third-Party Links and Services
Our Service may contain links to third-party websites or services that are not owned or controlled by ShineGrid. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
External Resources
You acknowledge and agree that ShineGrid shall not be liable for any damage or loss caused by your use of any third-party services or websites.
Third-Party Integrations
We may integrate with third-party services to enhance functionality. These integrations are subject to the terms and conditions of the respective third-party providers.
10. Warranty and Disclaimers
THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, SHINEGRID EXCLUDES ALL CONDITIONS, WARRANTIES AND REPRESENTATIONS (WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE).
Service Warranties
We warrant that our services will be performed in a professional and workmanlike manner. This warranty is valid for 30 days from the completion of any service deliverable.
Limitation of Warranties
Without limiting the foregoing, ShineGrid does not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not warrant the results that may be obtained from the use of the Service or the accuracy, reliability, or content of any information or service provided through the Service.
11. Limitation of Liability
IN NO EVENT SHALL SHINEGRID, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- The use or inability to use the Service
- Unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from the Service
- Any bugs, viruses, trojan horses, or the like that may be transmitted through the Service by any third party
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service
Our total liability to you for all damages shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless ShineGrid and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).
Defense Obligations
This defense and indemnification obligation will survive these Terms of Service and your use of the Service. We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you.
Cooperation Required
You agree to cooperate with our defense of any claim. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
13. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
Termination by You
- You may terminate your account at any time
- Provide 30 days written notice for ongoing services
- Outstanding payments remain due
- Data export available for 30 days post-termination
Termination by Us
- Immediate termination for violation of Terms
- 30 days notice for business reasons
- No refund of prepaid services
- Immediate data deletion upon termination
14. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
Notification of Changes
When we make changes, we will update the "Last Updated" date at the top of these Terms. We will notify users of material changes via email or prominent notice on our website.
Acceptance of Changes
Your continued use of the Service following the posting of any changes constitutes acceptance of those changes. If you do not agree to the new Terms, you must stop using the Service.
15. Governing Law and Jurisdiction
These Terms shall be interpreted and governed by the laws of the Philippines, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Legal Jurisdiction
Venue: Any disputes arising out of or relating to these Terms shall be brought in the courts located in Mandaluyong City, Metro Manila, Philippines.
Applicable Law: Philippine law shall apply to all matters arising under these Terms.
16. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Enforceability
The invalidity or unenforceability of any particular provision of these Terms shall not affect the validity or enforceability of any other provisions of these Terms. These Terms constitute the entire agreement between us regarding our Service.
17. Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Contact Details
ShineGrid
Mandaluyong City, Metro Manila, Philippines
Phone
+63 906 327 5358Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Emergency Services Only
Note: For urgent legal matters regarding these terms, please contact us during business hours or email us with "Legal Terms" in the subject line.
18. Acknowledgment
BY USING OUR SERVICE OR OTHER SERVICES PROVIDED BY SHINEGRID, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF SERVICE, YOU MAY NOT ACCESS OR USE THE SERVICE.
Agreement Confirmation
Your continued use of the Service following any changes to these Terms constitutes acceptance of the updated terms. We encourage you to review these Terms periodically for any updates.