Privacy Policy
Your privacy is fundamental to our business. This policy explains how ShineGrid collects, uses, and protects your personal information with transparency and respect.
Last updated: December 2024
Information We Collect
At ShineGrid, we collect information to provide better services to our customers. The types of information we gather depend on how you interact with our platform and services.
Personal Information You Provide
When you create an account, use our services, or contact us, you may voluntarily provide personal information including:
- Account Information: Name, email address, phone number, job title, company name
- Service Data: Project specifications, requirements, preferences, and customizations
- Communications: Messages, feedback, support requests, and correspondence
- Payment Information: Billing address, payment methods (processed securely by third-party providers)
- Profile Data: Professional interests, areas of expertise, company size
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information through cookies, analytics, and server logs:
- Usage Data: Pages visited, time spent on site, features used, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Performance Data: Site speed, error logs, system performance metrics
- Location Data: General geographic location based on IP address (city/country level)
Third-Party Information
We may receive information about you from third-party sources such as business partners, social media platforms (if you connect accounts), and public databases. This information helps us enhance our service offerings and provide more relevant experiences.
How We Use Your Information
We use the information we collect for specific, lawful purposes that benefit both our business and our customers. Your data helps us deliver exceptional service while continuously improving our platform.
Primary Service Delivery
- • Service Provision: Deliver grid solutions, technical support, and customer assistance
- • Account Management: Process registrations, maintain user profiles, and manage preferences
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Service Improvement & Analytics
- • Product Development: Analyze usage patterns to develop new features and improve existing functionality
- • Performance Optimization: Monitor system performance and identify areas for enhancement
- • Quality Assurance: Detect and resolve technical issues, bugs, and security vulnerabilities
- • User Experience: Personalize content, recommendations, and interface elements
Legal & Compliance
We process data to comply with legal obligations, protect our rights, and ensure platform security:
- Regulatory compliance and legal requirements
- Fraud prevention and security monitoring
- Dispute resolution and legal proceedings
- Enforcement of terms of service
- Protection of our legitimate business interests
Marketing & Communications
With your consent, we may use your information for marketing purposes:
Marketing Communications: Newsletters, product updates, industry insights, and promotional materials
Personalized Offers: Tailored service recommendations based on your business needs and usage patterns
Event Communications: Invitations to webinars, conferences, and networking opportunities
You can opt-out of marketing communications at any time through your account settings or by contacting us directly.
Information Sharing & Disclosure
We understand the sensitivity of your personal information and maintain strict controls over how your data is shared. We never sell your personal information to third parties.
Limited Service Providers
We work with trusted third-party service providers to deliver our services effectively. These partners are contractually bound to protect your information:
Technical Infrastructure
- • Cloud hosting providers (secure data centers)
- • Content delivery networks (performance optimization)
- • Backup and disaster recovery services
Business Operations
- • Payment processors (PCI-compliant)
- • Customer support platforms
- • Analytics and monitoring services
Legal Disclosures
We may disclose your information when required by law or to protect our rights and the safety of our users:
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- • Complying with regulatory requirements and industry standards
- • Protecting against fraud, security threats, or illegal activities
- • Enforcing our terms of service and user agreements
- • Protecting the rights, property, or safety of ShineGrid, our users, or the public
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. We will provide advance notice and ensure continued protection under this privacy policy or a substantially similar policy.
Consent-Based Sharing
We may share specific information with your explicit consent, such as when you choose to integrate with third-party applications or participate in collaborative projects.
Data Security & Protection
Protecting your information is our highest priority. We implement comprehensive security measures across all levels of our infrastructure to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Encryption & Data Protection
Data in Transit
All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol, ensuring secure communication channels.
Data at Rest
Sensitive data stored in our databases is encrypted using AES-256 encryption with regular key rotation and secure key management.
Access Controls & Authentication
- • Multi-Factor Authentication: Mandatory MFA for administrative accounts and optional for user accounts
- • Role-Based Access: Strict access controls with principle of least privilege
- • Session Management: Secure session handling with automatic timeouts and encryption
- • Audit Logging: Comprehensive logs of all system access and data modifications
Infrastructure Security
Network Security
Firewalls, intrusion detection, and network segmentation
Data Centers
SOC 2 Type II certified facilities with 24/7 monitoring
Backup & Recovery
Automated backups with geo-redundant storage
Organizational Measures
- • Employee Training: Regular security awareness training for all team members handling personal data
- • Background Checks: Thorough screening of employees with access to sensitive information
- • Security Policies: Comprehensive written policies covering data handling, incident response, and breach notification
- • Third-Party Audits: Regular security assessments by independent firms
Incident Response
In the unlikely event of a security incident, we have established procedures to respond quickly and effectively:
- 1 Immediate containment and assessment of the incident scope
- 2 Notification to affected users within 72 hours (as required by law)
- 3 Collaboration with law enforcement and regulatory authorities
- 4 Implementation of corrective measures and security enhancements
- 5 Post-incident review and process improvement
Your Privacy Rights
We believe you should have control over your personal information. Depending on your location and applicable laws, you may have the following rights regarding your data.
Access & Portability
Request a copy of all personal data we hold about you in a portable, machine-readable format.
Request your data →Correction
Update or correct any inaccurate or incomplete personal information in your account.
Update information →Deletion
Request deletion of your personal information, subject to legal and contractual obligations.
Request deletion →Restriction
Limit how we process your information while disputes or requests are being resolved.
Restrict processing →Objection
Object to processing based on legitimate interests, including direct marketing.
Object to processing →Withdraw Consent
Withdraw consent for data processing where consent is the legal basis.
Withdraw consent →How to Exercise Your Rights
Account Management
Most rights can be exercised directly through your account settings. Log in to access privacy controls and data management tools.
Direct Contact
Contact our privacy team directly using the information provided below. We will respond to all requests within 30 days.
Verification Process
To protect your privacy and prevent unauthorized access, we may need to verify your identity before processing privacy requests:
- Account verification through login credentials
- Email verification for requests submitted via email
- Additional identity verification for sensitive requests
- Documentation requirements for legal representatives
Regional Variations
European Union (GDPR): Additional rights including the right to data portability and the right to lodge complaints with supervisory authorities.
California (CCPA/CPRA): Rights to know, delete, correct, and opt-out of sale of personal information for California residents.
Other Jurisdictions: We comply with applicable privacy laws in all regions where we operate, providing additional protections as required by local legislation.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Understanding how these technologies work helps you make informed choices about your privacy.
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help websites remember your preferences and improve functionality. We use both session cookies (deleted when you close your browser) and persistent cookies (saved for future visits).
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- • Authentication and session management
- • Security and fraud prevention
- • Shopping cart functionality
- • Load balancing and performance optimization
Analytics & Performance Cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously.
- • Page views, time spent, and navigation patterns
- • Most and least popular pages
- • Error rates and performance metrics
- • A/B testing for website improvements
Functional Cookies
These cookies enable enhanced functionality and personalization based on your preferences.
- • Language and region preferences
- • Font size and accessibility settings
- • Recent searches and saved preferences
- • Dashboard customization
Marketing & Advertising Cookies
These cookies track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.
- • Interest-based advertising
- • Remarketing and retargeting campaigns
- • Social media integration
- • Conversion tracking and attribution
Third-Party Technologies
We work with trusted third-party services that may set their own cookies:
Analytics Providers
Google Analytics, Adobe Analytics
Performance measurement and user behavior analysis
Customer Support
Live chat and help desk platforms
Real-time assistance and ticket management
Payment Processing
Secure payment gateways
Transaction processing and fraud prevention
Marketing Platforms
Email marketing and automation tools
Campaign management and engagement tracking
Managing Your Cookie Preferences
You have several options to control cookie usage:
Cookie Control Options
Most browsers allow you to control cookies through their settings preferences. You can choose to block all cookies, accept all cookies, or receive notifications when cookies are set.
When you first visit our site, you can customize your cookie preferences using our consent banner.
Log into your account to access detailed privacy controls and change your preferences at any time.
Use industry opt-out tools like and .
Other Tracking Technologies
In addition to cookies, we may use other tracking technologies:
- Web Beacons: Small graphic images embedded in emails and web pages to track delivery and engagement
- Device Fingerprinting: Technical methods to identify devices and prevent fraud
- IP Address Tracking: Geographic location and security monitoring
- Social Media Pixels: Integration with social platforms for marketing and analytics
Important Notice
Please note that disabling certain cookies may impact website functionality and your user experience. Essential cookies cannot be disabled as they are required for basic website operations.
Contact Us & Policy Updates
We're here to help with any questions about this privacy policy or our data practices. Our privacy team is committed to addressing your concerns promptly and transparently.
Privacy Contact Information
Primary Contact
Business Hours
Privacy Requests: We typically respond to privacy inquiries within 2-3 business days.
Data Protection Officer
For EU residents and complex privacy matters, you can also contact our Data Protection Officer directly:
Our DPO oversees compliance with GDPR and other privacy regulations and is available to address any concerns about data protection practices.
Policy Updates & Notifications
When We Update This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- • Email notification to your registered email address
- • Prominent notice on our website homepage
- • In-app notifications for registered users
- • Updated "Last Modified" date at the top of this policy
Material Changes
For material changes that significantly affect how we collect, use, or share your information, we will:
- • Provide advance notice of at least 30 days
- • Obtain explicit consent where legally required
- • Offer the opportunity to review changes before they take effect
- • Explain the reasons for the changes clearly and transparently
Continued Use
Your continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you may close your account or discontinue using our services.
Supervisory Authority Complaints
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority:
European Union
Contact your national Data Protection Authority (DPA)
California
California Attorney General's Office
United Kingdom
Information Commissioner's Office (ICO)
Other Regions
Contact your local data protection authority
Additional Resources
For more information about privacy practices and your rights, we recommend reviewing these related documents: